Refund Policy
How credit purchases and failed image editing jobs are handled
Credit purchases
ImageTextEdit.app at https://imagetextedit.app sells one-time credit packages for image text replacement. Credits do not expire in the first release. Before a paid job starts, the editor shows the estimated credit cost so you can decide whether to continue.
Automatic credit returns
If an image job fails because of a timeout, provider error, or processing failure, the credits reserved for that job are returned automatically. The job history and credit transaction record are the source of truth for the return.
When to contact support
Contact us if a failed job did not return its credits, a duplicate charge appears, or the result is materially different from the confirmed request. Include your account email and job or order reference when available. Do not email the original image unless support asks for it through a secure channel.
Voluntary refunds
Because credits are digital processing units, a refund request is reviewed against the purchase and usage history. Unused credits may be eligible for a refund when requested within 14 days of purchase. Credits already consumed by a completed job are generally not refundable, but we will review failures, duplicate charges, and accidental purchases fairly.
Request a refund
Email support@imagetextedit.app with the order reference, purchase date, and reason for the request. We will confirm the decision and, when approved, issue the refund through the original payment provider.